FAQ
We hope this page answers your questions ✨
When will my order ship?
We process orders within 1–3 business days. You’ll receive a tracking number via email once your package is on its way.
How long does shipping take?
Estimated delivery time:
- 🇺🇸 US & 🇪🇺 Europe: 7–18 business days
- 🇸🇬 Singapore: 4–10 business days
- 🌍 Rest of World: 10–21 business days
Delays may occur during holidays or customs clearance.
How do i track my order?
You can use our Track Your Order page anytime. Just enter your tracking number.
Where do you ship from?
Our goal is to minimize waste and maximize value — we ship directly from our partner warehouses globally to reduce costs for you
What if I receive the wrong or damaged item?
Contact us within 7 days of delivery with photos of the item. We’ll replace or refund your order depending on the issue.
How can I contact you?
Email us at support@slay-space.com — we usually respond within 24–48 hours.